Hp elitebook 840 g5 usb c not working. Many users have reported the same.

Hp elitebook 840 g5 usb c not working. Notice: The information in this document, Hardware platforms affected : HP EliteBook 830 Advisory: HP EliteBook 840 G5 Notebook PC - BIOS Does Not Recognize External USB-C NIC as Boot Device Notice: The information in this document, including Solved: Hello, A customer of ours has an HP EliteBook 840 G4 laptop. 5K I recently bought a USB C G5 docking station to connect my work laptop (Elitebook 840 G3) to my two monitors at home. Managing contracts and warranties Advisory: HP EliteBook 840 G5 Notebook PC - BIOS Does Not Recognize External USB-C NIC as Boot Device Notice: The information in this document, including Figure : HP EliteBook 840 G5 Notebook PC. Notice: The information in this document, Hardware platforms affected : HP EliteBook 830 G5 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 850 G5 The screen also worked as a dock so it charged the notebook as well as being a USB-hub. It work fine on my personnal laptop but for some reason it doesn’t work Hello community, We have a problem with the ProBook 650 G8 notebook in combination with the USB-C docking station G5. She also has an HP USB-C Dock G5. I would like to know if it is possible to connect to an external monitor via one of - 8861956 Yes, according to the User Guide both USB-C are Thunderbolt ports capable of DisplayPort output, this is what I have used to connect the laptop. The speakers work fine when connected via USB but other devices do not work. Upgrades and savings on select products. Options. The HP USB-C Dock G5 is compatible My Elitebook 840 G5 when hooked up through thunderbolt to my USB-C G4 dock will not detect my external monitors. If I directly connect to the HDMI port on the laptop, I get one external display. Other peripherials connected to the dock (Ethernet, USB) work fine. HP ProBook 645 G4 Notebook PCHP Pro x2 612 G2; HP EliteBook I have issue with the port Thunderbolt 3 of my Elitebook 840 G5, when connect the usb-c to VGA adapter, not recognize the external monitor. After automatic BIOS update the USB C ports stopped working. 24 months Does this dock work on a HP Elitebook 840 G7? Asked by: chris540. None of the adapters are faulty as we have tested it on Dell USB-C port and HDMI works fine. Turn off tap esc as you power up then F2 then component tests and pick usb. I have tried to fix in many ways, such as updating the system, re-installation of drivers, rebooting many times under various conditions The only difference is that the one that does not work is the "hp usb-c dock station G5", and the one that works is "hp thunderbold dock G4". Even when I have both the USB-C charging adapter AND the G5 USB-C USB-C ports on the docking station are not working after updating the Computer BIOS. I've looked in the BIOS but found nothing to activate it or something like that. 5K . Looked at HP drivers and found a Thunderbolt controller app It sounds like you're trying to connect your HP M24fd FHD USB-C Monitor to your HP laptop via USB-C, but it's not working for video output. i also tried the g5 dock i used before i got the monitor and that didn't work either. Do I need to activate USB-C ports on the docking station are not working after updating the Computer BIOS. Supports maximum of three independent displays when on the HP USB-C Dock G5; Max resolution = 4 K @ 30 Hz (DisplayPort 1 and DisplayPort 2) The USBs on the adapter works fine but not the HDMI when plugged into USB-C port of HP EliteBook 850 G3. Run the UEFI hardware diagnostic on the usb ports. Please provide a product number I am currently using an HP Elitebook 840 G6 as my primary work machine. My Elitebook 840 used to work perfectly with my G5 dock. Black Friday Deals Now! Save up to 75% on select DOORBUSTERS, FREE shipping storewide. Windows allows you to tweak the camera privacy settings to have a control over whether you allow access to camera on your HP laptop and which apps are allowed or denied. However, she is unable to connect multiple - 8519385 The HP EliteBook 840 G5 Notebook PC. HDMI port on Laptop works. When connected to the USB-C dock USB devices are not recognized, and or, the computer fails to boot to a USB boot device. You will need to insert a usb device in each When connecting external monitor via HDMI port or USB-C port, it is not detected by WIndows. Both monitors support 2560x1440 resolution, but for some reason I - 9120607 HP EliteBook 840 G7 Notebook PC (8PZ98AV) Operating System: Microsoft Windows 10 both displays work fine at 2. I tried a hard reset (holding the power button for 50 seconds), then I physically removed the battery and did a HP sells a 60W output USB-C power bank - the Spectre USB-C Power Pack. Officially this is an accessory for the Spectre models that charge over USB-C, but I cannot see I noticed 3 of my HP Elitebook G8 USB-C G8 laptop fleet is no longer charging while plugged in to USB-C G5 dock. It also works with the keyboard and mouse on this device. Looked at HP drivers and found a Thunderbolt controller app for W10, not W11, but it Solved: Hello, A customer of ours has an HP EliteBook 840 G4 laptop. msc into the box and HP EliteBook 8xx G5 and EliteBook x360 G3 - USB-C Ports Not Working After BIOS Update. In a good amount of them, the usb mouse and keyboard connected to the dock We've have run into a problem with two laptops (Elitebook 840 G8) not being able to charge the battery via USB-C port after the latest system and bios update (November Advisory: HP EliteBook 840 G5 Notebook PC - BIOS Does Not Recognize External USB-C NIC as Boot Device Notice: The information in this document, including Solved: I have an EliteBook 850 G7 and bought an HP G5 usb-c dock so I could connect my 3 LG 22" displays to the laptop. The list: HP Elite x2 1012 G2, G4 HP Elite I have 2 external monitors connected via a USB-C dock G5 to my Elitebook 840 G7. The HP System Information also shows the following: Can I use the Thunderbolt (USB Type-C connector) with a standard general Docking station? So far I used tried two non HP one (One from Len The HDMI port on the device works with an external monitor. Also, the tiles do not open. I have have the same problem using an HP EliteBook 840 G7 with an HP G5 dock. 5 inch G3 Notebook PC series. I own a HP EliteBook 850 G5 which has according to the documentation a "Thunderbolt (USB Type-C connector)". But the good news is, you can fix it easily! All the fixes below work in Windows 10, 8 Is your USB device not recognized by Windows? Whether your flash drive isn’t showing up, your computer’s not detecting USB devices, or you’re getting the dreaded “USB The only thing that works is charging the laptop via USB C port. Managing contracts and warranties Personal accounts. After using HP Support Assistant to update all the drivers for the notebook I can no longer use the display. USB-C Docking Station is not detected when connected to the computer's USB-C port. Support Menu. Fix 2: Change power management settings for USB Root Hubs Tweaking the properties in USB Root Hub devices is another proven effective way to solve our USB ports not working on HP laptop issue. All Bios and drivers have been updated. i can't use my USB-C Port on my Elitebook 840 G5. Nearly every time I reconnect my hub's USB-C port to the laptop, my two external monitors USB-C Gen 5 is compatible with the following machines . Suddenly the external displays are no longer recognized. Advisory: HP EliteBook 840 G5 Notebook PC - BIOS Does Not Recognize External USB-C NIC as Boot Device Notice: The information in this document, including After automatic BIOS update the USB C ports stopped working. When the network is operated via the docking Personal accounts. Reacting to external devices but not recognizing USB-C ports on the docking station are not working after updating the Computer BIOS. Also, I have tested the Elitebook at my work using a VAVA dock and HP monitors and it works fine. Thanks for your question. In a good amount of them, the usb mouse and keyboard connected to the dock station randomly stops responding. Description. Many users have reported the same. Can't find Intel Thunderbolt controller app on HP EliteBook 840 G9 with Windows 11 with connected HP USB-C dock G5. See customer reviews and comparisons for HP USB-C Dock G5. I use this laptop with the G5 docking station. To summarise the configuration which works: Display 1 (2. HP EliteBook 860 16 inch G9 Notebook PC series. Enter your serial number to view full product specs. HP ZBook Firefly 14 inch G9 Mobile Workstation PC series. Returning to the office after an extended absence, now my monitors are not detected. Notice: The information in this document, Hardware platforms affected : HP EliteBook 830 Personal accounts. Computers. However, she is unable to connect multiple - 8519385 The dock works fine on other (non-HP) laptops. Sometimes you can try Hello with 840 G7 and USB-C DOck G5 : but it should be the same for 840 G6. HP USB-C Dock G5 (5YH27AV#ABA) HDMI and Display Ports not working with HP Laptop Model 15t-dy200 Product ID 2D117AV (Windows 11 64-bit 22H2) while other dock ports seem to work. 5mm docking adapter (part: 2NA11AA). I've plugged them directly into it and also used a known working HP Puck or docking station that it came with. Updated graphics drivers and dock firmware but monitors still . We just got in a new HP USB-C Dock G5 to test for our users but I can not get my dual 1440p monitors to work with Advisory: HP EliteBook 840 G5 Notebook PC - BIOS Does Not Recognize External USB-C NIC as Boot Device Notice: The information in this document, including products and software Advisory: HP EliteBook 840 G5 Notebook PC - BIOS Does Not Recognize External USB-C NIC as Boot Device Notice: The information in this document, including HP EliteBook 8xx G5 and EliteBook x360 G3 - USB-C Ports Not Working After BIOS Update. I used to connect the laptop to the built in dock in my monitor which can provide up to 65w and has always managed to charge it very fast in the last year. Hello, I use the HP Elitebook 850 G8 as my work laptop. However, the usb-c will not connect any external monitors. My audio of my Elitebook 840 G9 is not working but only when it is connected to the USB C G5 docking station. The issue occurs under the following scenario: The dock is connected to the computer HP Elitebook G10 USB C compatibility issues with Dell Professional P2423DE Monitor. Document (page 39) also says: the HP USB-C G5 is not compatible with the HP 840 G4 machine. The docking station works on other devices. I don't believe that any of those missing devices will get the external monitor to work via the USB-C port. I read that the left side USB ports of the laptop do not work. The issue occurs under the following scenario: The dock is connected to the computer We are having more issues with usb-c ports who are starting to give a wide range of issues. Using a HP slim docking station connecting @Walast and @successbabs Welcome to HP Community!. Windows 10 Home 64 1. USB ports not working on HP laptop ? You’re not alone. Specification. I have all software up-to-date, including BIOS. All Drivers are installed. HP USB-C Dock G5. I guess HP Support Assistant did this even though BIOS updates are not selected to be automatically installed. I make the test with other laptop like Zbook Studio G5, Elite x2 1012 G2, Zbook 15 G4 and it all recognize the external monitor. We have several HP Elitebook 830/840 G8 each of them connected to an HP USB-C Dock Station G5. enter BIOS setup, pressing F10 during boot, than search for "Enable High Resolution mode HP EliteBook 8xx G5 and EliteBook x360 G3 - USB-C Ports Not Working After BIOS Update. It still charges the notebook but the display stays black saying it doesn't get any input. Managing contracts and warranties Ok so I got this laptop from work and I want to be able to use my own usb-c hub (7 in 1) on this computer. Managing contracts and warranties Advisory: HP EliteBook 840 G5 Notebook PC - BIOS Does Not Recognize External USB-C NIC as Boot Device Notice: The information in this document, including HP EliteBook 8xx G5 and EliteBook x360 G3 - USB-C Ports Not Working After BIOS Update. I guess HP Support Assistant did this even though BIOS updates are not selected to be automatically Personal accounts. When I connect my HP monitor to my HP docking station, it is not detected. Mark Topic as New; Mark Topic as Read; Float this Topic for Current User Product: HP EliteBook 840 G1 Notebook PC Operating System: Microsoft Windows 10 (64-bit) Hi community, the sound jacks at the back of my "HP ultraslim docking station USion" I understand that you have an HP Pavilion m4-1003tx Notebook. This product cannot be identified using the serial number alone. It looks not working, because no Voltage supply for connected device is observed. Operating systems. The G4 dock and monitors work perfectly with my other Lenovo computer. What I see when I'm looking at the services is that the Windows Audio service is stopped when my laptop is connected to the docking station. Chapters 1 and 2 of the I've tried unplugging\re-plugging, restarting the system, and swapping cables. Notice: The information in this document, Hardware platforms affected : HP EliteBook 830 G5 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC, Sounds they are NOT compatible. Not charging the laptop, not finding external screens. Since the audio (via speakers When connected to the USB-C dock USB devices are not recognized, and or, the computer fails to boot to a USB boot device. Solved: I have a HP EliteBook 840 G7 running Windows 11 64-bit. Works with samsung phone plugged in. I have just bought a HP USB-C/A Universal Dock G2. Save your personal devices and preferences; Easy access to support resources; Create personal account Business/IT accounts. Hi, since a couple months ago, the usb C ports on my Elitebook 840 G7 laptop can't charge the battery anymore. Prior to April 2022, I utilized two external - 8544511. Please perform the below steps and check. Without docking station it is working perfectly. I connect my laptop to the docking station by making use of the 4. Two DisplayPort displays are connected to the dock and worked fine. Notice: The information in this document, Hardware platforms affected : HP Personal accounts. Notice: The information in this document, Hardware platforms affected : HP Same issue here - using the HP USB-C G5 Dock - sometimes loses connection, and when you do try to re-connect the laptop will not recognize it. Managing contracts and warranties HP EliteBook 8xx G5 and EliteBook x360 G3 - USB-C Ports Not Working After BIOS Update. Both my laptop and monitor work perfectly when connected to each other. I tested USB-C G5 dock with some other machines from different vendors and very happy to use it with my 840 G5 now (in front of me now). HP Elite Dragonfly 13. Preinstalled. Hello, Chris. For better clarity and to assist you better I would require more information regarding this: HP EliteBook 8xx G5 and EliteBook x360 G3 - USB-C Ports Not Working After BIOS Update. I have also used Windows ToGo We have several HP EliteBook 840 G7s that have started to refuse to connect to external monitors via the USB-C ports - This functionality was working before December 2023 but has suddenly stopped working (The HDMI We have several HP Elitebook 830/840 G8 each of them connected to an HP USB-C Dock Station G5. Support Home ; Products . I don't even know how it worked in the first place. 2 displays and the laptop work perfect. Nothing thus far has allowed me to utilize the USB-C ports for external displays. The keyboard and mouse (both non-HP products) are detected. Any suggestions what could be wrong? Elitebook 820/840/850/1040 G3 have USB-C realized only for data transfer and don't support Displayport Battery Not Charged Through HP USB-C Port on the Dock. No reaction from the docking. Advisory: HP EliteBook 830, 840, 846, 850 G5 Notebooks and ZBook 14u, 15u G5 Mobile Workstation PCs - USB-C Dock Does Not Function During Pre-Boot. HP Elite x2 1012 G2, G4 HP Elite x2 1013 G1, G3, G4 HP EliteBook Folio G1 HP Elite Dragonfly HP EliteBook 1030 G4 HP EliteBook x360 1030 G2, G3, G4, G7 HP EliteBook x360 1040 G4, G5, G6, G7 HP EliteBook 1050 G1 HP EliteBook 800 series G5, G6, G7 HP EliteBook 800 HC series G5, G6 HP Hi, Suddenly 1 of 2 usb-c/thunderbolt ports was not recognized by Windows. Windows 10 Pro 64 1. The notebook is an Elitebook 840 G8. On page 26 of the manual, The Elitebook 840 G10 machines are compatible with the following docks (No HP USB-C G5 is on the list): HP Thunderbolt 280 W G4 dock with combination cable part # M97106-001; HP Thunderbolt 280 W G4 dock with combination cable, TAA part # N17491-001 I have a HP monitor (HP E24u G4 FHD USB-C ) and a HP laptop (HP Elitebook 830 G8) that runs on Windows 11. I have updated the drivers but it's Can't find Intel Thunderbolt controller app on HP EliteBook 840 G9 with Windows 11 with connected HP USB-C dock G5. I understand that the internal camera is not working. However, when I use this solution, the docking station does only seem to get th Hello, I use an Elitebook 840 G6 connected to a USB-C Dock G5. After working for a year, video output from HP dock has failed, all other USB I/Os seem to be working, but no video over USB-c, dispite this working - 9244435 HP EliteBook When I connect my HP monitor to my HP docking station, it is not detected. HP EliteBook 840 14 inch G9 Notebook PC series. (USB Type-C connector) (2) HP Usb -C Dock with two monitors not working with either HP or Lenovo laptops. To do this: On the keyboard of the target computer, press the Windows logo key and R at the same time, then copy & paste devmgmt.

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